When Technology Fails

In the wake of my old phone dying, my laptop’s battery also decided to commit suicide. 

My HP laptop that I’ve had for 3 years now is no longer charging. The only way it will turn on is if it is connected to the charger. Which defeats the purpose of a laptop as it is no longer mobile. 

I wonder if I’m cursed whereby all my tech devices just decide to jump ship after 3-4 years. Eugh. 

After getting my new phone, I was a bit reluctant to give my laptop in for repair because I was sure it would cost some unreasonable amount. But unfortunately I use my laptop even more than I use my phone. Which means I need it to be at its best and to be mobile. 

So I thought the best people to approach would be HP support. You know for a support line, they were extremely unsupportive. 

Me: My laptop battery doesn’t charge anymore. It won’t reach 100% even after 4 hours of charging and it turns off as soon as I unplug the charger. And this just keeps happening.

HP Support: I see…. Could you tell me exactly what happened when the problem started?

Me: ……..My laptop battery doesn’t charge anymore. It won’t reach 100% even after 4 hours of charging and it turns off as soon as I unplug the charger. And this just keeps happening.

HP Support: Ahh. This sounds like a battery issue. But we will have to do a full diagnostic test on the laptop and the fee for this is $70. You will have to send your laptop to us and it will take anywhere from 5-7 working days. And then a final invoice stating what the problem was and how much it costs to fix it will be sent to you.
…….Oh God seriously?

First off.. Yes I am aware it is a battery issue. Shocking since the ONLY thing wrong with it is the fact that the battery Won’t Charge. 

And secondly, $70+ AND 5-7 working days? I need my laptop everyday! Okay maybe not so much since I’m on holiday but still. Surfing and blogging are necessities. 

But in the end I had to give it in somewhere. Took it to a repair shop which is closer to where I live and the guy said the exact same thing. That although it sounds EXACTLY like a battery issue, they will need to run a complete diagnostic test on my laptop. And the scary part was that these guys said they couldn’t guarantee the safety of my data. This is where I got really annoyed. 

It’s a battery issue!! Don’t touch my data. That has nothing to do with anything. Stay away from my files. 

Eugh. Well. Thanks to the new age of technology and Microsoft’s OneDrive, I don’t have anything on my laptop that I would lament losing. But still. There’s just no need to mess with my files.

So now I am laptop-less. Waiting 3-5 business days to get it back hopefully in one piece. 

Eugh. Fingers crossed they return it like tomorrow. I have things to do.

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