Airline Blahs

I have returned!! So glad to be home. 

But can I just take a moment to talk about Airlines.

What is it with all the airline companies these days? While every other industry in the world is working to improve their service, the airline industry is finding new and inventive ways to make sure you want to jump out of the aircraft mid-journey. 

Not going to drop names, but Singapore Airlines is literally the worst airline I have ever experienced in my life. They have the most horrendous customer service EVER. Never have I ever gotten on the phone to call them and hung up thinking, oh hey they were really helpful. 

And their website is even more useless.

It’s always something. Some glitch on the website that prevents me from completing my booking, unable to change my seats, unable to select my meals, unable to book an extra ticket, and the list goes on.

And even after I’ve spent 60 hours on the phone with them (55 hours on hold and 5 hours waiting for the person I’m talking to to figure out how to fix the issue and actually fixing it), I show up on the plane and the airhostess tells me I haven’t selected a vegetarian meal or me and my mum aren’t sitting next to each other.

Eugh. I just can’t understand what their issue is.

And this is in a flight in economy class where you barely have 2 inches on either side of you or your feet. I don’t understand it. I pay 2000$ for a ticket to go to India or wherever in a space smaller than a shoebox with bland dried out food, that I don’t even get most of the time because they didn’t receive my order. 

I could buy a whole couch set for less than 2000$

I also read an article recently where Emirates was wanting to decrease economy spaces by 13% to make room for a bed AND Lazyboy chair in first class. You know, aside from the ensuite and shower stall they already have in there. 

Hey who travels a maximum of 17 hours anywhere in the world and just HAS to shower?? 

Obviously the people who are willing to pay 10,000$ for a ticket. 

It just doesn’t make any sense. They’re making the majority of passengers who will be in economy class miserable, for the 2 people who will buy a first class ticket. 

What in the Heck?

I suppose these companies realise that everyone is at the mercy of every airline company. I mean, how else are you going to get halfway around the world? Ship? Sure. If you’ve got a few months. 

No? Then please take your shoebox seat thanks.

Basically there’s no other way to move around the world. So yes you have to spend 60 hours on the phone and 2000$ to get there. You have to put up with the useless service and food. If you don’t, well hey. Your loss. Not the airline’s. 

Plenty of other people keen to travel this way. Because they have to. So tough.

And this is why they can also set any fare they want for these flights. Regardless of how unreasonable it may be. They know you’re going to pay if you have to travel. Peak time periods should be a time to charge less. But nope. They charge double. Because they can.

Ugh I just hate that. And the only way to improve this is to become so rich you can travel in business or first class. Or own your own jet. 

That’s it. They’re not going to change. You have to. 

That’s how it works.

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